The hotel offers amenities for your comfortable stay and unforgettable experiences
Kid's Paradise!
“The child activities were a standout feature of our stay; my kids had a blast at the water park and loved the kids club that kept them entertained throughout the day.” view full review
24/7 Concierge Magic
“Having access to a private concierge around the clock was a game-changer, allowing us to get assistance and recommendations anytime we needed.” view full review
Quick Shuttles!
“The shuttle service was really good, running every two minutes; it made getting around to various attractions a breeze.” view full review
Efficient Room Service!
“Room service was impressively fast and the food quality was above average for an all-inclusive, making in-room dining a good experience.” view full review
General
No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Key card access
Key access
Sports & Fitness
Fitness centre
Diving
Yoga class
Aerobics
Services
Free airport shuttle
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Happy hour
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Special diet menus
Children
Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Show more
Location
Carretera Cancun Tulum Km 45, Riviera Maya,
Puerto Morelos,
Mexico,
77710,
Quintana Roo
Map view
Carretera Cancun Tulum Km 45, Riviera Maya,
Puerto Morelos,
Mexico,
77710,
Quintana Roo
City landmarks
Beach
Playa del Secreto
2.3
km
Chetumal Puerto Juarez
Playa del Secreto Property Owners Assocation
2.5
km
El Palenque Theater
3.4
km
Chapel
3.5
km
Golf Course
El Manglar Golf Course
4.2
km
Cirque du Soleil
4.4
km
Teatro Vidanta
4.8
km
Playa Paraiso Golf Course
4.9
km
Nearby
Caracoles y Estrellas de Mar
20 m
Ceviche's Fountain
30 m
PlayCity Casino
240 m
Public Building
Benito Juarez Municipal Building
490 m
Las Palapas Park
540 m
Restaurants
Rolandi's Pizzeria
60 m
Avenida Coba 12
Flor de Lis
50 m
Av Tulum Mza. 3 Smza. 15-A
La Uno Cevicheria
180 m
Av Nader 138 Mza 9 SMZ 3 Centro
A la burger
220 m
Av. Tulum SM 20 CP 77500
Peter's Restaurante
390 m
Ave. Bonampak Between Sierra & Robalo only 200' from Hotel Zone entrance
Las 3 Puertas
250 m
Calle Mojarra 28 Smz 3 Access on Av. Nader
Luum Cocina Creativa
300 m
Avenida Carlos J Nader Supermanzana 3 Benito Juárez
Tokio Sushi & Bol
280 m
Supermanzana 25 Mza 12 Calle Coba # 39 Lote 92
Blu Deck Cancun
290 m
Blvd Kukulcan km 12.5 La Isla Shopping Mall Zona Hotelera
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Convenient Location
Welcoming Staff
Language Barrier
Exclusion of Young Children
7.6/10
Very good
Rooms
7.3
Location
8.7
Service
7.0
Dining
7.7
Guest reviews
7.6/10
based on 5 reviews
8.5
8.5/10 based on 965 reviews
Russ
United States,
April
2024
7.8/10
The hotel offers a convenient location for leisure and relaxation, but communication may be challenging due to the language barrier. The rooms are accessible via a short bus ride to the lobby, and the art and craft sessions exclude children younger than 4 years old.
Rooms
8.0
The rooms are easily accessible via a 5-minute bus journey to the lobby.
Service
7.0
The staff was welcoming and nice, but communication could be difficult as they did not speak English.
Location
9.0
The hotel is ideally located for leisure and relaxation during the art and craft sessions.
Dining
7.0
European dishes are available for dining.
Facilities
8.0
The hotel offers additional services such as room service, dry cleaning, and laundry facilities.
Convenient Location
Language Barrier
Marcus
United States,
December
2023
8.0/10
The hotel offers an excellent location for leisure and relaxation, with engaging art and craft sessions available. The rooms are conveniently a short bus journey to the lobby but do not include children younger than 4 in the activities. The service, though lacking English-speaking staff for easy communication, is very nice and welcoming. The dining experience features iconic sandwiches, and the facilities are suited for a comfortable stay.
Rooms
7.0
The rooms are just a 5-minute bus journey to the lobby and have restrictions on children younger than 4 for art and craft sessions.
Service
8.0
The service staff, despite the language barrier, is very nice and welcoming.
Location
9.0
The location is ideal for leisure and relaxation, especially during the engaging art and craft sessions.
Dining
8.0
The dining experience features iconic sandwiches.
Facilities
8.0
The facilities provided are sufficient for a pleasant stay.
Doug
United States,
August
2023
7.2/10
The hotel offers art and craft sessions but does not include children younger than 4 years. The rooms are a 5-minute bus journey to the lobby. The service was so welcoming, although they did not speak English which made communication hard. The location is ideal for leisure and relaxation in the art and craft sessions. The dining experience offers eclectic British dishes. Overall, the hotel provides a mix of positive and negative experiences.
Rooms
7.0
The rooms were conveniently located a short bus ride away from the lobby.
Service
6.0
The service was very nice, although there were language barriers.
Location
8.0
The location is great for leisure and relaxation, especially during the art and craft sessions.
Dining
8.0
The dining experience offered a variety of eclectic British dishes.
Facilities
7.0
The hotel offers a range of facilities to enhance the guest experience.